Nonverbal communication

DESCRIPTION

“It doesn’t matter what you say, but how you say it.”
In the late 1960s, Prof. Albert Mehrabian, a U.S. psychologist, conducted interesting research on the importance of different aspects of communication in getting a particular message across. The result appeared in all its disruptiveness: nonverbal communication (particularly that related to body and facial expressions) has an influence of 55%, paraverbal communication (tone, volume, rhythm of voice, etc.) influences 38%, words, verbal content, count for only 7%.
Nonverbal communication can be considered an expression of our emotional matrix, that part of communication that includes all aspects of a communicative exchange that do not concern the purely semantic level of the message, but is expressed through body language, that is, unspoken communication between people. The fact that we can communicate even without speaking fascinates our imagination and curiosity. “Communication” is a dynamic, circular interchange, a sending and receiving of information, thoughts, attitudes, a sharing and construction of meanings, it is “pooling” something. Thus, “nonverbal communication” could be defined as a transmission of content, construction and sharing of meaning that occurs regardless of the use of words. The nonverbal component of communication, in fact, includes all aspects of messages other than words. In fact, Greene (1980) prefers to use the distinction between “communication that makes use of words” and “communication that does not,” rather than verbal and nonverbal. It therefore often happens that our interlocutor’s body language belies his words, revealing his true thoughts, emotions and intentions, which are not always aligned with what he is saying. But we do not notice it, because we are no longer used to recognizing it.
When our body language is inconsistent with our words, a feeling of distrust is generated in our interlocutor. So here are the misunderstandings, the misinterpretations, the frustration we feel when we fail to be convincing or persuasive with our listeners, the disappointment we feel when we perceive that our message has not been understood.
Understanding and awareness of this knowledge is crucial to improving the quality of one’s private and professional life.

RECIPIENTS

Specific course for managers, executives, executives, clerks, salespeople and aimed at those who intend or need to improve self-knowledge and make their communicative relationship with the other than themselves more effective. The course can be for a single speaker or a small group of up to 25 participants. Multi-day training can be provided for groups over 25 participants, to be arranged with the client.

DURATION

1 – 3 days, to be agreed with the customer according to the needs and number of participants

OBJECTIVES

Through the course you will learn how CNV has affected, influenced your life and how you can change and improve it. Develop awareness on these aspects and connect with others fully, to strengthen relationships, reaping greater esteem, serenity and security. Improving in the professional and personal sphere, better managing, valuing relationships and relations in daily life and work. The course provides the tools to learn how to intellectualize people’s nonverbal language, and use one’s body language in a way that enhances the message being conveyed. Essential skills for those who want to be successful communicators and have excellent personal and professional relationships.

CONTENTS

CHOOSING THE IDEAL TEAM

• Basic principles of the Emotional Matrix
• Verbal Paraverbal Communication Nonverbal Proxemics
• Proxemic contact
• Interpreting body language
• Recognize the main signs of discomfort or concern
• Understand the emotional state of your interlocutor
• Use nonverbal language to be more incisive and effective
• Congruence and between message and gesture
• Persuasive word empowerment

CERTIFICATE

Certificate of participation in the course

TEACHERS

Qualified trainer of Strategic Communication & Coaching

PLACE

Course deliverable at client company or at the ASACERT office in Comano (MI)