Emotional intelligence

DESCRIPTION

“Emotionally competent people-those who can control their own feelings, read those of others and deal with them effectively-are at an advantage in all areas of life, both in intimate relationships and in grasping the implicit rules that lead to political success.” This statement by Daniel Goleman, a U.S. psychologist, helps to understand how emotional intelligence is the ability to perceive, identify and recognize one’s own and others’ feelings precisely at the very moment they arise. It is also the ability to self-motivate and manage one’s emotions constructively. Becoming aware of our emotions enables us to control our own behaviors and consequently understand others better. This involves the ability to identify our needs and desires, to recognize what things, people or situations generate different emotions in us, how these emotions manifest, how they are expressed and the consequences that generate these reactions. Being able to manage emotions properly enables us to live in harmony with ourselves and others.

RECIPIENTS

Specific course for managers, executives, executives, clerks, salespeople and aimed at those who intend or need to improve self-knowledge and make their communicative relationship with the other than themselves more effective. The course can be for a single speaker or a small group of up to 25 participants. Multi-day training can be provided for groups over 25 participants, to be arranged with the client.

DURATION

1 – 3 days, to be agreed with the customer according to the needs and number of participants

OBJECTIVES

Self-knowledge, self-regulation, and self-motivation are intra-personal skills that aim to consciously recognize, identify, and manage our emotions and are of great use throughout life, especially at those delicate times when we have to make important decisions or face challenges that are crucial to our success personally and professionally.
During the training we will learn how to use emotional feedback from ourselves and others to effectively manage conflicts, communication problems, and relationships with others. Tools will be made available to continue to exercise the ability to “think” even in situations of emotional turbulence at the interpersonal level (such as during an argument with someone). We cannot control the arising of the emotion, nor know which one will overwhelm us, but we can act on its continuation over time and affect our own behavior, which will inevitably cascade into that of those around us.

CONTENTS

• 1. Self-knowledge: awareness of our emotions. This awareness also includes the correct “reading” of so-called body language, that is, the set of gestures, postures, glances and other nonverbal signals widely used in interpersonal communication. (nonverbal language as an expression of our emotional matrix);
• 2. Self-regulation: the ability to effectively manage one’s emotions;
• 3. Self-motivation: the ability to remain motivated despite the possible and often inevitable difficulties, crises, and frustrations involved in achieving a goal important to us or our life experience in general.

CERTIFICATE

Certificate of participation in the course

TEACHERS

Qualified trainer of Strategic Communication & Coaching

PLACE

Course deliverable at client company or at ASACERT headquarters in Cormano (MI)