Assertive communication
DESCRIPTION
Assertiveness is the ability to express one’s needs and rights, one’s positive or negative feelings, without infringing on the rights and limitations of others; communicating and listening openly, directly and honestly.
With the Assertive Communication course, ASACERT helps analyze and clarify the elements needed to improve assertive communication and techniques of: self-esteem, active listening, risk-taking, expressing constructive criticism, goal setting, and managing positive feedback.
To be assertive requires a good level of self-esteem, that is, being able to value yourself without, however, violating the limits of the people with whom you interact.
Thanks to the Assertive Communication course developed by ASACERT Strategic Coaches, within the training framework dedicated to Soft Skills, managers, employees, salespeople and all those figures who are called upon daily to manage problematic situations with customers, suppliers, employees, colleagues and superiors, will be able to acquire the assertive mechanisms and techniques to put into practice in different work relationships.
RECIPIENTS
Specific course for All those who are called to handle conflict and critical situations, those who need to increase self-confidence by identifying appropriate behavior in problematic situations with customers, suppliers, employees, colleagues and superiors. The course can be for a single speaker or a small group of up to 25 participants. Multi-day training can be provided for groups over 25 participants, to be arranged with the client.
DURATION
1 – 3 days, to be agreed with the customer according to the needs and number of participants
OBJECTIVES
- Perform communicative self-diagnosis
- Analyze the communication process
- Improve verbal and nonverbal communication
- Acquire the goals of assertive style
- Adopting assertive behavior and the components of assertiveness
- Resolving conflicts arising from aggression
CONTENTS
THE COMPONENTS OF ASSERTIVE STYLE
- Self-esteem
- Knowing how to actively listen
- Knowing how to say no
- Taking risks
- Expressing constructive criticism
- Responding to unfounded criticism
- Managing positive feedback
- Define clear objectives
SELF-DIAGNOSIS.
- Identify your own behaviors
- Improve relationships and communications
- The limits of passive aggressive behaviors
- The construction of assertive behavior Learning to be critical in a positive way
ASSERTIVE BEHAVIOR
- A typology of questions
- Assertive listening
- Response styles
- Functional distinctions
- Assertive situations
THE PRACTICE OF ASSERTIVENESS IN THE WORK ENVIRONMENT
- Relationships with colleagues: helping relationships, negotiating situations, difficult behaviors
- Relations with superiors: making requests, expressing opinions, enforcing results
- Relationships with co-workers: knowing how to evaluate performance, issue clear directives, develop listening skills
RESOLVING CONFLICTS
- Reacting to nonassertive behaviors
- Dealing with aggressive attitudes
- Developing self-confidence
THE PROBLEMS OF CHANGE
- Resistance to the solution
- Define a range of progression: comfort zone, risk-zone, panic-zone
CERTIFICATE
Certificate of participation in the course
TEACHERS
Qualified trainer of Strategic Communication & Coaching
PLACE
Course deliverable at client company or at ASACERT headquarters in Cormano (MI)
Ask for information
Call toll-free 800 032870 operating Monday through Friday from 9 a.m. to 6 p.m. or fill out the form to be contacted.